Elevated Hearing offers FREE FedEx ground shipping service for all binaural orders shipped within the contiguous 48 United States. Monaural orders will be shipped within the contiguous 48 United States via FedEx Ground service for $14.95. Accessory orders are shipped using ground service for an additional $6.95. We strive to ship most orders within a day or two with an anticipated arrival at your door within 4-6 business days (traditionally Monday – Friday, excluding holidays) thereafter.
All shipments outside the contiguous United States will have a shipping charge calculated and added to the order at the time of checkout. Elevated Hearing does not ship Internationally.
We want you Hear Happy! All Elevated Hearing Aids come with a 45-day return option for a 100% refund of the price you were charged for the device(s) excluding any shipping charges. If you want to return your devices, call our customer support team at 1-877-554-3799. All returns must be accompanied by an RMA (return material authorization).
Please note that problems & concerns often stem from simple-to-answer questions. We’re here to help. Our customer support team is standing by at 1-877-554-3799. We are available from 8:00 AM to 5:00 PM, weekdays excluding holidays.
You will have a full 45 days from the date your devices are delivered to your address.
If you elect to return a product, you must request an RMA no within 45 days after the date of delivery. We cannot accept returns without a valid RMA.
When shipping to Elevated Hearing, please pack your product in a safe carton, preferably the original product carton. Use a pre-paid, traceable method where proof of delivery is provided. All returns to Elevated Hearing must be shipped pre-paid via traceable service. We do not accept packages where charges are reversed or that do not have an RMA listed. Accessories are not eligible for returns.
Elevated hearing is not responsible for lost packages not received at our facility.
Elevated hearing will not accept for return any devices that have been modified or damaged. The serial number must be unaltered. Any repairs made by any unauthorized party voids any warranty coverage or return privileges.
Elevated Hearing Aids are covered against defects in materials and workmanship for 1-year from the date the devices are delivered to your address. We will repair or replace defective devices for free at our discretion provided the failure was a direct result of defects in materials or workmanship. If our examination shows the device failed due to any other cause, such as misuse, tampering, excessive was buildup, abuse, unusual wear and tear, physical shock of any cause, water damage or any other cause outside of defects in materials and workmanship, an additional charge will be assessed to the repair or replacement. We will contact you prior to making any chargeable repairs or replacements so you can decide what you course of action you prefer.
Our repairs oftentimes are made within two weeks of receipt in our offices.
If you require service (regardless of warranty status), please our customer support team at 1-877-554-3799 or write to us at support@Elevatedhearing.com
Elevated Hearing is committed to protecting your privacy. This Statement of Privacy applies to the Elevated Hearing website and software platform. This statement governs the data collection, processing and usage practices of Elevated Hearing. By using the Elevated Hearing website or services platform, you consent to the data practices described in this statement.
Elevated Hearing collects information under the direction of its Clients; Elevated Hearing has no direct relationship with the individuals whose personal data it processes. Elevated Hearing works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
We collect information for our clients; if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly. If you are a Client and would like to update your account please contact us at info@ElevatedHearing.com.
Elevated Hearing may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Elevated Hearing has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Elevated Hearing Client (the data controller). If the client requests Elevated Hearing to remove the data, Elevated Hearing will respond to their Client’s request within 30 business days.
Elevated Hearing will retain personal data we process on behalf of our Clients for as long as needed provide services to our Client. Elevated Hearing will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Elevated Hearing collects personally identifiable information, such as your e-mail address, name, company name, home and/or work address and/or telephone number. In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Our Site includes links to other Web sites whose privacy practices may differ from those of Elevated Hearing. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
With your consent we may post your testimonial along with your name.
Our Web site offers publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Elevated Hearing public message boards, blogs, or forums, this information may be collected and used by others. Note: Elevated Hearing does not read your private online communications with others.
Elevated Hearing collects and uses your personal information to operate the Elevated Hearing website and deliver the services you have requested. Elevated Hearing may also use your personally identifiable information to inform you of other products or services available from Elevated Hearing and its affiliates. Elevated Hearing may also contact you via voluntary surveys to conduct research about your opinion of current services or of potential new services. You will always have the option to unsubscribe (see “To Unsubscribe From Elevated Hearing” below.) Elevated Hearing does not sell, rent or lease its customer lists to third parties in which we do not have a formal agreement to provide services to Elevated Hearing and our customers or prospects. Elevated Hearing does not share personally identifiable information except as described in this policy. Elevated Hearing may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Elevated Hearing may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to Elevated Hearing, and they are required to maintain the confidentiality of your information. Elevated Hearing does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Elevated Hearing also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files There is also information about your computer hardware and software that is automatically collected by Elevated Hearing. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Elevated Hearing for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Elevated Hearing website. For these purposes, we do link this automatically-collected data to personally identifiable information such as name, email address, address, and phone number.
The Elevated Hearing website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Elevated Hearing pages, or register with Elevated Hearing site or services, a cookie helps Elevated Hearing to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Elevated Hearing website, the information you previously provided can be retrieved, so you can easily use the Elevated Hearing features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Elevated Hearing services or websites you visit. Elevated Hearing keeps track of the websites and pages you visit within Elevated Hearing, in order to determine what Elevated Hearing services are the most popular. This data is used to deliver customized content and advertising within Elevated Hearing to customers whose behavior indicates that they are interested in a particular subject area.
Elevated Hearing websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Elevated Hearing or the site; (b) protect and defend the rights or property of Elevated Hearing (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Elevated Hearing, or the public.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion on our site by emailing us at info@ElevatedHearing.com to our Privacy team. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Elevated Hearing website. If you provide Elevated Hearing with user information, you have the following rights with respect to that
To review the user information that you have supplied to us
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
To request that your user information not be used to contact you
To request that your user information be removed from any solicitation list that we use
To request that your user information be deleted from our records and
To opt out of being solicited by this website or third parties
To exercise any of these rights, please contact us at info@ElevatedHearing.com.
No method of safeguarding information is 100% secure. Elevated Hearing uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Elevated Hearing secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number) is collected on our site and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@ElevatedHearing.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Elevated Hearing will occasionally update this Statement of Privacy to reflect company and customer feedback. Elevated Hearing encourages you to periodically review this Statement to be informed of how Elevated Hearing is protecting your information. When such a change is made, we will update the “Last Updated” date above. If we make any material changes we will notify you or our Client by email (sent to the e- mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
You may unsubscribe from Elevated Hearing marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails. Additionally, you may unsubscribe by contacting Elevated Hearing Support at 1-877-554-3799 or info@ElevatedHearing.com. Elevated Hearing’s customers may send emails from our platform with Elevated Hearing’s logo to show our tools’ capabilities. However, Elevated Hearing does not control the email addresses directly and therefore cannot unsubscribe you from our customers’ emails on your behalf. Please contact the sender of that email which will include proper unsubscribe links if sent via our product.
Elevated Hearing welcomes your comments regarding this Statement of Privacy. If you believe that Elevated Hearing has not adhered to this Statement, please contact Elevated Hearing at info@ElevatedHearing.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. Elevated Hearing is located at 100 W Franklin Ave Suite 200, Minneapolis, MN 55404. We can be reached by phone at 1-877-554-3799